Frequently Asked Questions (FAQ)

 

How do I make an appointment?

Appointments are easily made. You can simply call our main number and speak with Darlene Patterson who completes all referrals. Otherwise, you can send us an email or a fax and you will be contacted by us to answer any questions and set up an appointment.

What if I don’t know what kind of help I need?

Our Referral Manager, Darlene Patterson, MSW, has extensive experience in the Mental Health field. Once you outline your problems or issues, she will be able to work with you to determine the appropriate next steps. Sometimes it is as simple as setting up the first therapy appointment. Other times, it may be decided that a psychological assessment is needed to help clarify a diagnosis (e.g., to help clarify a diagnosis to aid a treating physician or other professional and make treatment recommendations). Sometimes, we help direct callers to other more appropriate services in the region based upon their needs and situations.

What can I expect at my first therapy appointment?

The first therapy appointment is an opportunity to discuss your issues at length. It is usually 1½ hours and Dr. Cole tries to get a good understanding of the issues bringing you to see him as well as your background (e.g., who you are and where you come from). The psychologist will ask many questions in order to better understand you and then make suggestions around how treatment may help.

What are the fees and method of payment for your services?

Payment for services is due at the end of every session and a receipt will be given when payment is received. In this way, the account remains manageable and counselling becomes a naturally budgeted expense. You may then submit this receipt to your extended health insurance or hold it for your income tax claim, if applicable. Your fee will be discussed with you during the intake interview and you will be advised before and if any changes are made to the fee. All efforts are made to provide affordable psychological services. Currently, the cost is $175 per hour. When people are seen under long term disability or veterans affairs, we process the billing directly.
Fees are set according to the time and nature of the service involved (such as, the comprehensiveness of a psychological assessment). All fees charged follow the guidelines set by the Ontario Psychological Association for psychological consultation and counselling. Fees will be discussed with you during the intake interview.
Fees may be paid by Cash, Cheque, or e-Transfer.

Will my extended health benefits cover a psychological assessment or counseling?

Most extended health plans cover psychological assessments, individual therapy, couples counselling, and family counselling. In general, if you have benefits that cover visits to the dentist, you likely have benefits for psychological services. Please consult your insurance provider to learn more about your benefits, as the coverage varies widely. Questions to ask include:

  • Are psychological services covered?
  • How much coverage do I have per year?
  • When does the coverage reset
  • Is the coverage only for the employee or are other family members covered as well?
  • Is a letter or referral from my physician required?
  • What details are required on receipts?

How many sessions will I need?

The severity of your concerns and your psychotherapy goals will impact the number of sessions you will need. Generally, clients who attend 8 – 10 sessions experience improvement and feel equipped to face future problems effectively.

Do I need a referral from a doctor?

No, you do not need a referral from your doctor. In fact, you can refer yourself for psychological assessment or counselling. However, your extended health benefit provider may require a physician’s referral. Please check your benefit booklet for this requirement.

Are my sessions confidential?

Yes, your sessions are confidential. Your right to privacy and confidentiality is very important. No information will be shared with a third party without your informed consent in advance. However, under certain unusual situations, your right to privacy and confidentiality might be limited. Your therapist will explain these situations to you during the first session.